Grievance Redressal Policy

Customer service is extremely important for sustained business growth and as an organisation customer complaints constitute an important voice of customer.

The Grievance Redressal policy follows the following principles:

1. Customers are treated fairly. 2. Complaints raised by customers are dealt in a timely manner.


Customer delight is our priority and we are committed to provide our customers best in class experience. Efforts are taken to give customers the best services to avoid any grievances the customers are intimated that they can record their grievances in the methods as indicated below: Customers who wish to provide feedback or send in their complaint may use the following channels between 9:30 am and 6:00 pm, from Monday to Friday (except on public holidays).
  • Call our Customer Service Helpline on +91-011- 49854530
  • Visit at the below mentioned address:
    Blue Jay Finlease Limited
    608, Kailash Building, 26, K.G. Marg
    New Delhi-110001.
  • Email us at
Complaint register is available at our office where customers may record their complaint or concern. In case the complaint is not resolved within the given time or if the customer is not satisfied with the solution, or if the customer does not hear from us in 7 days, the customer can approach the Grievance Redressal Officer. The name and contact numbers of the Grievance Redressal Officer is as follows:
Mr Hardit Lamba
608, Kailash Building, 26, K.G. Marg
New Delhi-110001.
Email :
(between 9:30 am and 01:00 pm, from Monday to Friday except on public holidays)


If the customer is not satisfied with the resolution received or if the customer does not hear from us in 30 days, then he may escalate his grievance to the regulator at the below address:
The Officer in charge/ General manager
Reserve Bank of India
Department of Non-Banking Supervision,
6, Parliament Street,
New Delhi - 110001


Suitable timelines have been set for every complaint depending upon the investigations which would be involved in resolving the same. Complaints are suitably acknowledged on receipt and the customers are informed of delays if any, in the resolution.


Periodic review of monitoring of complaints, TATs, nature of complaints is done to ensure that process loopholes if any are plugged and trends are checked.